My HP Officejet Pro 8610 refuses to connevt wirelessly to my network. No other device has this issue

[Solitudechosen]

I have tried everything from restarting to putting the network back to default settings. I placed it near the router. Still it won't connect to my wireless network wifi. This is extremely frustrating 

[Elohi_NR]

Hi @Solitudechosen,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with connectivity. 

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after changing your router or internet connection?
• Did you update the printer firmware by any chance?

For a start please perform these steps:

• Turn off the router.
• Restore network settings on the printer to defaults, and turn on the router.
• Disable IP v6 on the printer.
• Run the wireless setup wizard to connect the printer back to the network
• Link to restore defaults on the printer from the user manual for steps on how to restore network defaults.
• Click here and go to page 39.

You may also refer to this document for further assistance. 

Try updating firmware by selecting the current OS. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Solitudechosen]

The solution did not work. What does "No Filtering" FAIL mean??

HP Officejet Pro 8610 e-All-in-One Printer

Serial Number		CN58PFX3CP
Product Number		A7F64A

[Irwin6]

Hi @Solitudechosen,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with connecting your Printer to the network.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Now follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support