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Locked

‎03-13-2025 10:33 PM

HP Recommended
Operating System: Microsoft Windows 11

HP OfficeJet Pro 9025e

Category:
1 REPLY 1

‎03-19-2025 07:28 AM

HP Recommended

@Anese, Welcome to HP Support Community,

 

Thank you for posting your query regarding your printer blocked; I’m here to help by guiding you through steps to resolve this issue

 

Could you please provide more details about the issue so that we can understand it better and assist you more effectively? Meanwhile, try these:

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Plug the power cord back in.
  5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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