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‎05-30-2022 07:12 AM

HP Recommended
Product: HP OfficeJet Pro 9020 All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP printer 9020 recently all of sudden lost its wireless connection.  The wireless icon no longer showed in the printer panel.  The printer was offline, and   the usual suggestions of a partial reset, followed by a full reset, followed by a hard reset were to no avail.  Deleting the software and then reinstalling the software also made no difference.  One HP tech asked me, Is the printer plugged into a surge protector or directly into a wall socket?  Mine was plugged into a surge protector because we do get occasional surges.  She suggested that we try the wall outlet.  I did as she suggested and KABOOM! All was different!  The wireless icon returned, the network came back, and the printer was back online!  Hurray!  After 4 days without a working printer, it was a great relief to my frustrated little heart (and business!). So try the wall socket.  It may save you grief and time waiting on the hold.

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