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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
tsp_westhaven
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My HP Printer/Scanner is showing as offline...how do I add it back?

HP Recommended
HP Color Laser Jet Pro MFP M177fw
Microsoft Windows 10 (64-bit)

My HP Printer/Scanner is showing as offline...how do I add it back?

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KrazyToad
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HP Support Agent
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@tsp_westhaven

 

Welcome to HP Support Community


I would like to help

 

Please download and run the HP Print And scan Doctor Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
   

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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