My HP Printer/Scanner is showing as offline...how do I add it back?

[tsp_westhaven]

My HP Printer/Scanner is showing as offline...how do I add it back?

[KrazyToad]

@tsp_westhaven

Welcome to HP Support Community

I would like to help

Please download and run the HP Print And scan Doctor Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
   

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Thank you

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