My HP Printer has been fine but today it shows as offline. I cannot find how to put it back ONLINE.

[jjg6]

The HP has been fine but I have inadvertently switched it to "offline" and am unable to locate how to undo my mistake. Any assistance would be most appreciated.

Good wishes to all

jjg6

[Sneha_01]

Hi @jjg6 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

No worries! It’s easy to accidentally switch your printer to "offline" mode, but fortunately, it's usually just a setting that can be changed quickly. Here’s how you can put your HP printer back online in a few simple steps.

Steps to Fix HP Printer Showing as Offline (Windows 10/11):

1. Check Printer Status in the Control Panel

1. Open the Control Panel by pressing Windows + R, typing Control Panel, and pressing Enter.
2. Navigate to Devices and Printers.
3. Right-click on your HP printer and select See what's printing.
4. In the window that opens, click on the Printer menu at the top.
5. Make sure that the option Use Printer Offline is unchecked. If it's checked, uncheck it and this should bring your printer back online.

2. Set Your Printer as the Default Printer

Sometimes, the printer may go offline if it's not set as the default printer.

1. Go to Devices and Printers again in the Control Panel.
2. Right-click on your HP printer and choose Set as Default Printer.

3. Restart the Printer and Computer

• Power off the printer for about 30 seconds, then turn it back on.
• Restart your computer to ensure the printer is detected and connected properly.

4. Check the Printer’s Network Connection

If your printer is connected via Wi-Fi or Ethernet, make sure it’s connected to the correct network.

• Print a network configuration page directly from the printer’s control panel (usually found in the printer’s settings).
• Ensure that the printer is on the same network as your computer.

5. Clear the Print Queue

Sometimes, pending print jobs can cause the printer to stay in offline mode.

1. Open Devices and Printers again.
2. Double-click on your printer to open the print queue.
3. Cancel any pending print jobs by clicking on Printer in the menu and choosing Cancel All Documents.
4. Try printing again to see if the printer returns to online mode.

6. Update Printer Drivers

An outdated or corrupt driver can sometimes cause your printer to appear offline.

1. Go to Device Manager (you can search for it in the Start menu).
2. Expand Printers, right-click on your HP printer, and select Update Driver.
3. Choose Search automatically for updated driver software and let Windows find and install any updates.

I hope this helps.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[AZCanuk]

Similar issue. 

New HP 8130E connected via Ethernet for months.  One morning it stopped connecting, printer showed “connected” but laptops showed printer as “offline”.  Printer is connected via Ethernet to Linksys 8 port POE switching unit, where all our laptops are also connected.

Have powered down the printer (numerous times) using power switch and pulling power cord, have rebooted the modem (numerous times).  All our laptops connect via Ethernet no problem.

Moved printer into room with switch, used new cable to connect to switch port, still showed offline.  Connected printer directly to modem with new cable, still showed offline.

Have checked the modem device table, the printer does not show up in it.  Checked the modem DHCP Reservations, the printer does not show up in it.

Set printer Ethernet to connect “manual” and provided an unused IP Address within the beginning/ending DHCP assigned IP Addresses.  This should force connectivity but does not, printer control panel shows “connected” but nothing can access it, not even HP Smart, shows printer "offline".

Checked printer Ethernet settings and it shows the manual IP Address we have assigned for it.  Why does the printer not connect to the modem using the assigned IP Address?

I have spent hours on phone with HP Printer support and our ISP provider.  Currently have a case number [edited], have been waiting for a call back but not happening.

Why can we not get this printer "online"??  

[AZCanuk]

So have done more testing.  We previously had a HP6968 OfficeJet Pro installed using the same Ethernet cable as we have for our HP8135. 

The HP6968 worked for years using Ethernet.  In the settings for this printer there was a toggle switch to "connect to network" or "don't connect to network".

Since the HP8135 wont' connect to the network but shows "connected" in the printer control panel, we brought the HP6968 out of retirement, connected it with the same ethernet cable the HP8135 doesn't work with and the HP6968   immediately  connected to the Newtwork, showing "ready" for all laptops connected to the network. 

We tested the toggle switch in the HP6968, when off,  printer console showed "connected" and laptops show "offline". When toggled on, printer console showed "connected" and laptops show "ready".

Where in the HP8135 is there a switch to enable/disable the network connection as this is what seems to be the problem, the printer is "connected" but not to the network.  

This issue is significantly impacting our work so a quick response to this issue would be appreciated!

[zoey7886]

@AZCanuk, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 8130e that Shows as Offline! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Thanks for sharing all the details — I can imagine how frustrating this has been, especially with everything else on your network working fine.

I did go through your case ID, and I see that one of our agents has already called twice and sent you an email with follow-up instructions. Please do check your inbox when you get a chance.

In the meantime, here are a few things you can try on your end:

Verify Printer Driver and Port Settings:

Go to Start > Settings > Printers.

Right-click your HP printer > Properties > Ports tab.

Make sure the TCP/IP port is selected and has the correct IP.

Reconfigure the TCP/IP Port:

Print a Network Configuration Page from the printer.

In Control Panel > Printers, right-click your printer > Properties > Ports > Configure Port.

Enter the current IP address shown on the config page.

Temporarily Disable Firewall:

Disable the firewall on your PC/laptop and try accessing the printer again.

If it works, you may need to allowlist the printer or HP Smart app.

We’re here to help, and I’ll make sure your case stays active. Let us know if anything changes or if you need help with these steps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[AZCanuk]

From your post:

Verify Printer Driver and Port Settings:

Go to Start > Settings > Printers.

Right-click your HP printer > Properties > Ports tab.

Make sure the TCP/IP port is selected and has the correct IP.

*********************************************************************************************

Response: 

Under Printer Properties> Ports there are no TCP/IP Ports.  I have to connect to printer using Wi-FI so not sure if that is why no TCP/IP ports are showing.

Port for printer shows:    WSD-77de0cx52-92df-46d5-9d37-9e2bf579c7fd    

Description:  WSD Port

Thanks.

[AZCanuk]

Yes, support did call me.  I was on the phone when they called, twice within a couple of minutes.  They did not leave a message but did send an email.  I responded back to the email within 1/2 hour of receiving it informing them they could call me back when they received my response.  Never got a call back.

Then I go into my HP account and see that they CLOSED my case.  It has not been resolved and based on our tests (new printer, old printer connectivity) it is apparent that the issue is with our 4 month old HP8135 printer, that for more than 2 months worked perfectly using the ethernet connection.

This PROBLEM has not been resolved.  I have spent hours working with HP Printer Support and each time I call we go thru the same "script"... disconnect this, turn that off, reboot laptop, reboot modem, etc... none of that worked and I have a printer that does not perform in the manner it is advertised... Wi-fi, Ethernet and Blue Tooth  

Subject:	Re: HP Support - FOLLOW UP CRM:0103717000564  Allow Subject
Date:	10:23 AM MST, 04/04/25
From:	Top of Form xxxxk-hplaptop@usa.net Add to Contacts Block Sender Allow Sender Bottom of Form
To:	HP Service Support AMS <Edited>

Hello Sara,

You can call me back when you receive this message.

Thanks.

Al 

------ Original Message ------
Received: 09:05 AM MST, 04/04/2025
From: HP Service Support AMS <Edited>
To: xxxxxxxx@xxx.net>
Subject: HP Support - FOLLOW UP CRM:0000000000000

Dear XX,

We have been unable to reach you at +99999999 in regards to your case 0000000737 for your HP OfficeJet Pro 8135e All-in-One Printer.

We would like to follow up on this incident. Is there any preferred call back date and time in which we may attempt to contact you? 

If preferable, you can reach our Contact Center:

For US & Canada Please Dial: (Edited) and follow the voice options

Best Regards,

Sara 

HP Technical Support

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language / 免責事項: http://www.hp.com/support/emaildisclaimers

[zoey7886]

Hi @AZCanuk,

Thank you for the detailed follow-up — I completely understand your frustration, especially with the amount of time and effort you've already put in. I really appreciate your patience and the thorough testing you've done; it’s clear you're technically savvy, which helps a lot in narrowing things down.

I'm truly sorry to hear your case was closed prematurely without resolution — that’s definitely not the experience we want for our customers.

To help you further, could you please share your Case ID with me via private message? Once I have that, I’ll be able to check the case history on my end, escalate it if needed, or have it reopened immediately so we can move forward with a proper resolution.

Looking forward to getting this sorted for you as soon as possible.

Warm regards,