My HP Printer says it is offline. I unplugged it, waited, and plugged it in and it still says that.

[Bev641]

My HP Printer keeps saying it's offline.  I unplugged, waited a minute, plugged back in and it still says it.  I also have an Epson next to it and it has no problems regarding offline.  What else can i do to fix it?

[VikramTheGreat]

Hi @Bev641,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer keeps showing as offline, even after restarting it, here are the most effective steps to bring it back online:

1. Check Printer Connection

• Wi-Fi Printer: Make sure it's connected to the same Wi-Fi network as your computer or phone.
• USB Printer: Try a different USB port or cable.

You can print a Network Configuration Page from the printer’s control panel to confirm the connection.

2. Set Printer to “Online” Manually

• Go to Control Panel > Devices and Printers.
• Right-click your HP printer > See what’s printing.
• Click Printer in the top menu and uncheck Use Printer Offline.

3. Set as Default Printer

• In Devices and Printers, right-click your HP printer and select Set as default printer.

4. Restart Print Spooler Service

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click, and choose Restart.

5. Reinstall the Printer

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove the HP printer.
• Re-add it using “Add a printer or scanner”.

6. Update or Reinstall HP Smart App

• Download the latest version from the HP Smart App. HP Smart - Free download and install on Windows | Microsoft Store.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat