My HP Smart Tank 581 is not connecting to the notebook or iphone for printing

[Maidi1]

Today is the third day I cannot make my printer connect to the computer or iphone to perform printing tasks.   Everytime I try a msg rises saying "There are no Airprint printers" or it tries "obtaining status of the remote printer" and that msg doesn´t obtain any status. Stays like that.

It is important to point out that I changed my internet server 5 days ago and since than the printer does not do its job.  And I don´t know how to check where to configure and connect the printer to the new server.   I think that may be the origin of the problem.

I already printed almost 30 times the HP instructions (the printer does it when I push some buttons automatically  and nothing read in the trouble solutions worked.

I kindly ask for urgent help! Tryed to contact HP in Brasil to pay for help and also  cannot get thru.     Thanks for any help I can find here.  Maidi

[Dragon-Fur]

@Maidi1 

Welcome to the HP English Community --

Yes, changing the router / configuration on the router can surely result in changes or disconnection on the printer side.

Reminder to those reading:

The printer only supports 2.4GHz connection.

Reference

User Guide – HP Smart Tank 520, 540, 580-590 Series

Starting on Page 14

and

Section Restore printer network settings from the control panel (Wi-Fi models) - Page 78

and

Reference

If using the Embedded Web Server (EWS) to configure the IPv4 settings the the network,

Section Find the default printer password or PIN - Page 11

-------------------------------------------------------------------------

After you restore the printer's network defaults,

Connect the printer to your network as you have done in the past.

The following might apply --

If your new ISP (Internet Service Provider) is providing you a dual band network, that is, a network that supports both 2.4GHz and 5GHz, know that this printer only supports connection to the 2.4GHz frequency.

If can be done,

On the router --

Separate the two frequencies into two SSID named networks, one SSID network for the 2.4GHz band and the other SSID network for the 5GHz band. 

Connect the printer to the 2.4GHz SSID network.

If you need help, contact your ISP and ask that they create separate SSID named networks for each frequency.

SSID_Dual_Band_Example_Router_2

Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_6

=================================

Message Content References

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

and / or

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 581 All-in-One Printer