• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-18-2020 02:07 PM

HP Recommended
Product: HP Envy 5535
Operating System: iOS

My internet provider gave me a new faster modem. My printer will not connect to wifi. Using setup wizard it finds the network and I enter PW but won’t connect. When I print wireless network rest results there’s is a fail message under the >Settings - “No Filtering”. 

Category:
6 people had the same question
4 REPLIES 4

‎12-21-2020 07:20 AM

HP Recommended

@Jim238, Welcome to HP Support Community!
 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎12-21-2020 11:07 AM

HP Recommended

I have been through all the steps to connect to no avail. The printer is unable to connect to wireless router.

Printout says that MAC address filtering may be enabled on router. I did get a new router from my service provider and that’s when problems started.

Was this reply helpful? Yes No

‎12-21-2020 02:16 PM

HP Recommended

I P Adress: not connected

Network Name: Not Available

Mac. 10-62-e5-F9-66-DF

HP Envy 7800

WIFI Direct: off

Was this reply helpful? Yes No

‎12-22-2020 04:31 AM

HP Recommended

@Jim238

 

This requires remote assistance from your ISP. Kindly contact them for help.

 

Keep me posted.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.