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‎12-18-2020 02:07 PM

HP Recommended
Product: HP Envy 5535
Operating System: iOS

My internet provider gave me a new faster modem. My printer will not connect to wifi. Using setup wizard it finds the network and I enter PW but won’t connect. When I print wireless network rest results there’s is a fail message under the >Settings - “No Filtering”. 

Category:
6 people had the same question
4 REPLIES 4

‎12-21-2020 07:20 AM

HP Recommended

@Jim238, Welcome to HP Support Community!
 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎12-21-2020 11:07 AM

HP Recommended

I have been through all the steps to connect to no avail. The printer is unable to connect to wireless router.

Printout says that MAC address filtering may be enabled on router. I did get a new router from my service provider and that’s when problems started.

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‎12-21-2020 02:16 PM

HP Recommended

I P Adress: not connected

Network Name: Not Available

Mac. 10-62-e5-F9-66-DF

HP Envy 7800

WIFI Direct: off

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‎12-22-2020 04:31 AM

HP Recommended

@Jim238

 

This requires remote assistance from your ISP. Kindly contact them for help.

 

Keep me posted.

TEJ1602
I am an HP Employee

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