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Locked

‎10-13-2022 09:45 PM - last edited on ‎10-14-2022 07:58 AM by Retired

HP Recommended
Product: HP Officejet 6700 Premium e-All-in-One Printer - H711n
Operating System: Microsoft Windows 10 (64-bit)

I brought my HP6700 out of storage and when I turned it on an error message came up with a problem and told me to contact HP.  I contacted HP and they tried to troubleshoot but they cannot find the printer on my internet.  That is because the printer is linked to my old wi-fi and I cannot correct it because I am locked out of my printer by the error message.  What can I do?  What happened to the days when you could call an HP tech and talk to someone?

1 REPLY 1

‎11-04-2022 08:57 AM

HP Recommended

@MAJDOOB

 

Welcome to the HP support community.

 

I understand that you are getting errors on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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