My HP9015 is no longer working with my iPhone

[Uelk]

My phone and printer no longer work together.  It shows up as an option in Airprint but spins and never gives me the option to print.  When I use the HP Smart app, it shows the printer as an option but doesn't print.

It works fine on my Windows computer, my wife's Windows computer and her iPhone

[A_Gayathri]

Hi @Uelk,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9015 All-In-One Printer is having trouble communicating with your iPhone specifically. 

Here are some steps to troubleshoot and resolve this issue:

Restart Devices:

• Restart your iPhone and the printer. This can often resolve connectivity issues.

Check Wi-Fi Connection:

• Ensure that both your iPhone and the printer are connected to the same Wi-Fi network. Sometimes, devices on different networks may not communicate properly.

Update Firmware and Apps: Update the firmware on an HP printer

• Ensure your iPhone's iOS is up to date.
• Check if there is a firmware update available for your printer and install it.
• Update the HP Smart app on your iPhone to the latest version.

Reset Network Settings on iPhone:

• Go to Settings > General > Reset > Reset Network Settings. This will reset your Wi-Fi networks and passwords, so you'll need to reconnect to your Wi-Fi network after this step.

Reinstall HP Smart App:

• Delete the HP Smart app from your iPhone and reinstall it from the App Store.

AirPrint Troubleshooting:

• Ensure that AirPrint is enabled on your printer. You can usually find this in the printer's settings or web interface.
• Check if your printer is listed as an AirPrint printer in the Apple support list of AirPrint-enabled printers.

Check Printer IP Address:

• Sometimes, the printer's IP address may change, causing connectivity issues. Print a network configuration page from your printer to check the IP address and make sure your iPhone is on the same subnet.

Disable IPv6 on Printer:

• Go to your printer’s network settings and disable IPv6. This can sometimes resolve connectivity issues.

Forget and Reconnect to Wi-Fi on Printer:

• On your printer, forget the current Wi-Fi network and reconnect to it. This can help refresh the connection.

Reset Printer's Network Settings:

• On the printer, go to Settings > Network > Restore Network Settings to reset the network settings, then reconnect the printer to your Wi-Fi network.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual 

I hope this helps. 

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Take care and have a good day.

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