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‎09-07-2024 08:37 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

My  printer will not connect to my New router

Category:
1 REPLY 1

‎09-10-2024 06:30 AM

HP Recommended

Hi @David1075,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Meanwhile, you refer to this document and this should help connect to your new router.

 

You may refer to this document for further assistance. 

 

Also, try updating firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

Nal_NR-Moderator
I am an HP Employee

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