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‎06-05-2024 03:59 AM

HP Recommended
Operating System: Microsoft Windows 11

The Hp laserjet printer is not work, the printer show a error code:  oXB8284398 when i try to choose a language, please help me

Category:
1 REPLY 1

‎06-06-2024 03:11 PM

HP Recommended

Hi @Zsuzsa002,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

  • Open All Access Panels:
    • Open all printer access panels and remove any paper jams or obstructions.
  • Check the Cartridges:
    • Ensure that the toner cartridges are properly installed and there are no obstructions.

5. Reset the Printer's NVRAM (Non-Volatile Random Access Memory)

Resetting the NVRAM can clear certain types of errors:

  • Turn off the Printer:
    • Ensure the printer is turned off.
  • Perform the NVRAM Reset:
    • This can vary by model, but typically involves holding down a specific combination of buttons (such as "Cancel" and "Go") while turning on the printer. Refer to your printer's manual for specific instructions.

6. Reinstall the Printer Software

  • Uninstall the Current Software:
    • On your computer, go to "Control Panel" > "Programs and Features" and uninstall the HP printer software.
  • Download the Latest Software:
    • Go to the HP Support website and download the latest printer software for your model.
  • Install the Software:
    • Install the software and follow the on-screen instructions to set up your printer.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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