My IP adress is always updating

[jt02824]

My printer's wireless network light is solid blue. It says that the wifi is working and the signal quality is good. However, it tells me that the IP address is still updating on the printer screen and it list it as 0.0.0.0 on the network test report. It is obviously not connected to the network because it won't let me connect my computer to it and it pops up a message randomly telling me it's not connected.

[Kumar0307]

@jt02824, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not connected to the network. To assist you better, are other devices connected to this network and working fine?

Let us try these steps:

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Try printing.

Hope this helps! Keep me posted. 

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