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Common problems for Connectivity Issues
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‎10-25-2022 07:17 AM - last edited on ‎10-25-2022 10:39 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Printer wifi worked until recently. I've made no known changes and now it's continually offline. Printer is selected for printing  (I have no other printers). I've Uninstaller and reloaded software several times using the disk provided . 

I don't know what else to do as it worked in the past and have excellent signal from my Jetpack. 

 

 

1 person had the same question
1 REPLY 1

‎10-25-2022 07:39 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Let's try a reset wireless for the printer and then use HP Smart to setup can connect the printer to the network to print and scan.

 

These resources will be useful:

Reset wireless (choose either methods)

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

https://www.youtube.com/watch?v=o49pTUd6tI0

 

Connect to Wireless network

https://www.youtube.com/watch?v=CvQY-D1ypWA

(Create an account and sign in to HP Smart)

 

For more useful resources for this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
youtube.com/watch?v=o49pTUd6tI0
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