My LaserJet cp1525nw printer won't connect to my new HughesNet modem/router

[rlfj]

I recently replaced my existing HughesNet modem with a new 5g modem/router. I had been connecting my LaserJet cp1525nw printer via a NetGear wireless access point, but that is now gone. My printer simply won't find the modem. I have rebooted the printer, the modem, the computer. I can't even connect to the printer via a USB A-B cable to my computer or the modem. I don't want to have to buy a new printer. Thanks.

[Anand_Andy]

Hi @rlfj,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP LaserJet Pro CP1525nw Color Printer. Not to worry I will help you to get a resolution to resolve the issue.

• Is the blue Wi-Fi light solid on the printer?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Try connecting the printer and PC to 2.4Ghz network and then check once.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

1. Restore Wi-Fi setup mode on the printer 
2. Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted. 

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