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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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The location of the PIN on an HP printer can vary depending on the model. Here are some common places to look:


  1. On a sticker: Many HP printers have a sticker on the back, bottom, or inside the cartridge access area with the PIN and other default credentials.
  2. On the printer display: If your printer has a display, you can find the PIN under the wireless settings or WPS (Wi-Fi Protected Setup) settings.
  3. In the user manual: The PIN is often listed in the printer's user manual or documentation that came with the device


If admin (Admin) and 12345678 or the above PIN do not allow login, then get a network status printout or ask Microsoft's Copilot

For Wi-Fi direct printing there is no username, you just need the printers Wi-Fi password that comes from the network status printout.

 

 

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset the printer: video here

Wi-Fi setup to router: video here


For Wi-Fi direct setup click here.
This is useful if you do not have access to the router or you want to bypass the router and print directly to the printer.


Simple push button or WPS setup is described on page 6 of User Manual


Full feature software M227 May 2022


Printer Reference m227

Let me know what you find out.


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