My M282nw Printer was working with WebServices earlier on, its no longer accept emails or connect

[PetRose]

Hi,

Has what I believe the exact same issue as this Community article:
https://h30434.www3.hp.com/t5/Prin1er-Wireless-Networking-Internet/LaserJet-MFP-M283cdw-connection-e...
However, that Submitter did not receive usable resolution, in my opinion. It did not work, simply.
When I finished initial setup 5years ago, I did get everything to work and also succeeded with Print of emails sent to Printer using HP Cloud Print services.

My WireLess network hasn`t changed since, using two Google Routers connected by LAN cable.

Lately, I would use this feature again, but I keep getting Connection Error 500 when trying to ask for status using the builtin display. Every menu gives this error within WebApps.

I have the newest FirmWare 20250219 on my HP Color LaserJet MFP M282nw.
1. Pulled power off to the printer, for several minutes, and plug it back in.

2. Ran troubleshooting report, which says nothing wrong.

3. I ran Configuration report which says HP Webservices are Enabled.

4. I ran WireLess Network Test report, which says Pass to every item, and Excellent to Signal Strength.

So I would not accept the last action suggested to the poor customer with Article I refer to:
4. Reset all printer settings

It requires potentially hours with risk of errors/typos etc.

Instead, I suggest you work on the Troubleshooting App instead, so it can figure out if Web Services can connect or not.

So for now, I cannot benefit from HP Cloud Print services, that kindly replied to my test email yesterday:

Thank you for using HP's ePrint service. Your print job has been received and prepared for printing.

If the job does not print, make sure:
1. The printer's email address was entered correctly
2. The printer is online
3. You have permission to use the printer
4. Total size of all attachments does not exceed 10MB
5. Total of 10 attachments or less
Please note that a print job might be delayed by slow email delivery or a slow Internet connection.

Maybe have - as an  emergency plan - above numbered list added an entry "Provided you printer has a working Web Services running"

BR frustrated HP Customer...

[zoey7886]

@PetRose, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding M282nw Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm sorry to hear about the issues you're facing with your HP M282nw printer's Web Services connection. Here's a general guide to troubleshooting the problem:

Check Network Connectivity: Ensure that your printer is connected to the same network as your computers. You can do this by printing a network configuration page from your printer to verify connectivity.

Update Printer Firmware: Make sure your printer's firmware is up to date. You can check for updates directly from the printer's embedded web server or by visiting the HP Support site.

Restart All Devices: Sometimes a restart of the printer, router, and computer can resolve connectivity issues.

Web Services Reset: You might need to reset Web Services on the printer. Access the printer's dashboard or embedded web server and disable Web Services, then enable them again.

Firewall/Security Software: Ensure that your firewall or security software is not blocking the printer's access to the network or HP’s web services.

ePrint Setup: Verify your ePrint setup. If you've configured an ePrint email address for your printer, it should accept print jobs via email. You can reconfigure ePrint if necessary.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[PetRose]

All tried, but this:

Web Services Reset: You might need to reset Web Services on the printer. Access the printer's dashboard or embedded web server and disable Web Services, then enable them again.

did not even accepted the Stop Command, it tries to utilize a Connection and it to, gives error 500.

Same with airPrint (ePrint).

Services cannot be stopped and started. So stuck with same situation.
Local WLAN printning works fine, via HP SMART and/or latest Printerdrivers .

Its just the remote print capabilities, that cannot be delivered.

[zoey7886]

@PetRose, I hear you — nothing’s more frustrating than watching that “Error 500” pop up when you know your network is strong and local printing is working like a charm.

Since the Web Services stop/start option is stalling out, this tells me the printer is hitting a wall when trying to talk to HP’s cloud. Sometimes, this can be nudged back to life by:

Power + Network refresh: Turn the printer off, unplug it, power cycle your router, wait 2–3 minutes, then reconnect the printer and let it sit idle for a full minute before trying again.

Manual DNS tweak: From the printer’s Embedded Web Server → Networking → IPv4 → set DNS Server 1 to 8.8.8.8 (Google DNS) and save. This can help bypass routing hiccups.

Check date & time: If the printer’s clock is off, HP’s servers can reject the secure connection silently.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,