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- My Mac has lost connection to my wireless 8715 officeject pr...

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04-22-2021 11:09 AM
My MacBook Air was printing fine but now says looking for printer. Of 3 mac's in house 1 will print other 2 won't. only difference I can see is that the 2 that won't print say HP OfficeJet Pro 8710 [F619B1] (2) and one that prints says HP OfficeJet Pro 8710. How do I get rid of the [F619B1] (2)?
04-25-2021 04:33 AM - edited 04-25-2021 04:33 AM
@KAT211, Welcome to HP Support Community!
Follow the steps below, try to add the printer using AirPrint drivers-
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee