• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-28-2021 01:30 PM

HP Recommended
Product: HP OficeJet 8600 Pro
Operating System: Microsoft Windows 7 (64-bit)

My OfficeJet Pro 8600 doesn't find my new wifi6 network and wont print wirelessly.   Also went back back to hooking the printer up to my desktop via USB cable, and now that won't work either.  Downloaded all drivers/updates from HP site and restarted my PC, still no good.  Can't find my original HP printer installation disc. Please help.

Category:
2 people had the same question
1 REPLY 1

‎04-01-2021 01:52 PM

HP Recommended

@parisk

 

I reviewed your post and I understand that the printer is not connecting to your new Wifi 6 router.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The printer supports only a 2.4GHz band, so make sure that the printer and your computer are connected to the same band and then try setting up the printer.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.