My Officejet 6968 is showing the code C9C70000

[Amber35]

My HP Officejet pro 6968 all-in-one printer is showing the code C9C70000. I have tried unplugging it and turning it off and I cannot find a solution to fix it. 

[Kumar0307]

@Amber35, Welcome to the HP Support Community!

Let us try these steps to resolve this issue: 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any paper jams inside the printer and make sure the printer carriage is moving freely. Re-insert the ink cartridges.

Refer to the steps mentioned in this document - A 'Paper Jam' Error Displays

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer as it could be a hardware failure. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!