My Printer is not working even though My wifi is ok . It does say not connected to the Ethernet

[Penoz]

How do I connect my HP Printer Officejet Pro 8024e to the Ethernet 

[Max3Aj]

@Penoz, Welcome to HP Support Community. 

Thank you for posting your query. 
I understand you're having trouble connecting your HP OfficeJet Pro 8024e printer to Ethernet even though your Wi-Fi is working fine. I'd be happy to help you get it connected via Ethernet. 

Check the Ethernet Cable & Port

• Ensure the Ethernet cable is securely connected to both the printer's Ethernet port and your router or network switch.
• The Ethernet port is usually located at the back of the printer and has a small LED light that should blink when connected properly.

Restart Devices

• Power off your printer, router, and computer.
• Wait for 30 seconds, then power them back on. This helps refresh the network connection.

Enable Ethernet on the Printer

• On the printer's control panel, go to:
  • Settings > Network Setup > Ethernet Settings
  • Choose Enable Ethernet or Restore Ethernet Defaults if needed.

Check IP Address

• On the printer, go to:
  • Settings > Reports > Network Configuration Page
• Print the report and check if the printer has a valid IP address under the Wired (Ethernet) section.

Install or Update HP Smart App

• Download and install the HP Smart app on your computer or mobile device.
• Use it to add your printer and verify that it’s connected via Ethernet.

Driver Installation (if needed)

• Visit the HP support page to download the latest drivers and firmware.

If the printer still shows as not connected:

• Try a different Ethernet cable or port on your router.
• Temporarily disable Wi-Fi on the printer to force Ethernet usage.

HP printer setup (HP Smart app) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support