My Printer is offline and features are locked

[Melsbooks]

I have not made any changes that would affect the wireless connection.  The printer is offline and when I try to connect all the features are locked. When I try to unlock it, it asks for a username and password. I enter these and it tells me that the username or password is incorrect.

Anyone know how to fix this?

[Kuroi_Kenshi]

Hi @Melsbooks,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer and Router:

• Turn off your printer and unplug it from the power source.
• Restart your WiFi router.
• After the router has fully restarted, plug in and turn on your printer.

Check Network Connection:

• Ensure that both the printer and your computer are connected to the same WiFi network.
• You can also check the network status directly from the printer’s control panel.

Reset Printer Network Settings:

• On the printer’s control panel, go to Setup > Network Setup > Restore Network Settings to reset the wireless settings.

Reconfigure Wireless Connection:

• On the printer, access the Wireless Setup Wizard via Setup > Network Setup > Wireless Settings > Wireless Setup Wizard.
• Follow the on-screen instructions to connect the printer to your WiFi network again.

Check Printer Status:

• Ensure that your printer is set to online.
• On your Windows PC, go to Devices and Printers, right-click your printer, and ensure that Use Printer Online is selected.

Check if Printer Proclaims 'Admin Locked':

• If the printer features are locked, you will need to unlock them using the correct administrator username and password.
• If you have forgotten or never set these credentials, you may need to perform a printer factory reset.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Melsbooks]

Thank you for your solution, but I had already tried all these actions.

All features are locked and I never set up a username and password.

I do not know how to do a factory reset.

[Kuroi_Kenshi]

Hi @Melsbooks,

Thank you for the steps.

Please refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,