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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro MFP M428fdw
Microsoft Windows 10 (64-bit)

When running through Wi-Fi-Setup Wizard it shows my network as unsecure and gives me no option to enter a Wi-Fi password. So when trying to connect to my corporate network it fails. When connecting Hardwire, it did not work. When connecting to another network it works fine, but still not all that useful if my End Users are on the corporate network so clearly won't see the printer if on different networks. Mind you we have multiple HP Printers at the office and they all connect fine. I know how to resolve it just thought I'd write this article so another poor helpdesk soul doesn't have to spend too much time on this. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Get it connected to any network you can. Get the IP address of the printer. Go to the webserver by entering your printers IP address into your browser 000.000.000.000  Once you are at the Web Server for your printer go to network. Go to wireless. Go to advanced. Enter the hostname(SSID Or Wifi Name) in passkey type your WiFi password. Than you should be all set 🙂 the IP will update and you should be connected to your secure network. I hope this finds the right person and I saved you some time 🙂

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2 REPLIES 2
HP Recommended

Get it connected to any network you can. Get the IP address of the printer. Go to the webserver by entering your printers IP address into your browser 000.000.000.000  Once you are at the Web Server for your printer go to network. Go to wireless. Go to advanced. Enter the hostname(SSID Or Wifi Name) in passkey type your WiFi password. Than you should be all set 🙂 the IP will update and you should be connected to your secure network. I hope this finds the right person and I saved you some time 🙂

HP Recommended

OMG what a genius thank for that Mr.HelpDesk man

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