Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

My Wi-Fi is 5 GHZ and my printer only works on 2.4 GHz. Is there a software fix to upgrade printer?

HP Recommended
MAC Mini
macOS 10.15 Catalina

HP Laser Jet Pro Printer MFP M29w, product# Y5S53A, S/N [personal info removed]

HP Support Agent
HP Support Agent
9,244 9,218 629 705
Message 2 of 2
Flag Post
HP Recommended

Hi @Sailtowin,


I'd like to help!


Unfortunately, that is not possible, you can request the network providers to split your network between 2.4 and 5GHz.


Then you can connect the printer and computer to the same 2.4GHz network.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation