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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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My Wi-Fi is 5 GHZ and my printer only works on 2.4 GHz. Is there a software fix to upgrade printer?

HP Recommended
MAC Mini
macOS 10.15 Catalina

HP Laser Jet Pro Printer MFP M29w, product# Y5S53A, S/N [personal info removed]

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Hi @Sailtowin,

 

I'd like to help!

 

Unfortunately, that is not possible, you can request the network providers to split your network between 2.4 and 5GHz.

 

Then you can connect the printer and computer to the same 2.4GHz network.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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