My chromebook will not recognize my wireless hp envy 4520 printer

[schoolnurse986]

I am using a Chromebook. Suddenly it no longer recognizes my Hp envy 4520 printer. I have both connected to the same internet network and have tried all the troubleshooting tips. I have also tried to add the printer manually with the IP address from the printer and it still won't recognize it.

[Nal_NR]

Hi @schoolnurse986,

Welcome to the HP Support Community. 

I'd like to help!

I have a few troubleshooting steps we could try to fix the issue:  

Connect the printer to your Chromebook with a wireless or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

Update the Chromebook to the most current version of Chrome OS.

Make sure paper is loaded in the main tray, and then turn on the printer.

Connect the printer to the Chromebook.

USB printer connection: Connect the USB cable to the printer and Chromebook.

Wireless printer connection: Depending on your printer, use the Wireless Setup Wizard or Wi-Fi Protected Setup (WPS) to connect to a wireless network.

Printers with a control panel menu , open the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to the network.

On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

Scroll to the bottom of the screen, and then click Advanced.

Under Printing, click Printers > Add Printer.

If your printer displays, select it, and then click Add.

If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

Hope this helps! Keep me posted for further assistance.
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