Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎05-20-2024 11:38 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

My computer says my printer is offline when I try to print a document.  However, the printer and HP Smart both show it is online and the wi-fi is on.  What would cause my computer to not find the printer?  AND, how do I fix it?

Thanks

Category:
1 REPLY 1

‎05-20-2024 11:50 AM

HP Recommended

Hey there! heres a few things you might wanna try. Restart Everything so Begin by turning off your printer and computer. Wait a minute, then turn them back on. This can often reset the status or what not
Check Printer Settings make sure your printer is set as the default printer and that ‘Use Printer Offline’ isn’t selected.
Clear the Print Queue: Sometimes a stuck print job can cause issues. Clearing the queue might help.
Printer Software: Use HP Smart or the printer’s software to diagnose and fix issues.
Update Printer Driver: Visit the HP website, find your printer model, and download the latest drivers.
Check Network Settings: Ensure that both the printer and computer are on the same network.
Disable SNMP: Simple Network Management Protocol (SNMP) status might need to be disabled in printer properties under the ‘Ports’ tab. Glad i could help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.