cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Husker88
New member
1 0 0 0
Message 1 of 2
77
Flag Post

My computer can not find my HP desk Jet 2755 printer. I have WIFI on.

HP Recommended
Microsoft Windows 10 (64-bit)

I recently bought a new computer that is the same brand as my previous computer that was able to fine my printer.  

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,890 18,892 1,344 1,553
Message 2 of 2
Flag Post
HP Recommended

@Husker88, Welcome to the HP Support Community!

 

I understand the printer and the computer are not connected wirelessly. Let us try these steps:

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the WPS method to connect the printer to the network.

 

For more info and to know how to connect the printer to a wireless network, refer to page 21 of the User Guide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation