My house stream 14 inch laptop won’t connect to wifi

[Helpmepls8]

My Laptop won’t connect to WiFi it’s saying that there isn’t any networks at all and when I go to Network and internet it want me to trouble shoot my internet, but it’s not letting me trouble shoot it, I tried the devices manger way and when I do that it doesn’t show my network adapter under network adapter at this point I’m fusterated and feel as tho I don’t need to pay 40$ to get help . Can someone help me I’m in college and have assignments that are due 

[The_Fossette]

@Helpmepls8

I reviewed your post and I understand that you are facing issues connecting to your wireless network.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

I recommend you follow the below steps and check if it helps.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe