• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-29-2023 02:05 AM

HP Recommended

my hp photosmart printer won't connect to my sagemcom  gateway fast modem (recent addition) have printed out wireless network test results and under settings it says "No Filtering" Fail

Category:
1 REPLY 1

‎10-02-2023 02:24 AM

HP Recommended

Hi @Startrack5,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

.

Meanwhile, 

 

Please restore the wireless network back to factory settings

 

On your printer go to Setup Menu > Tools > Restore > Network settings ( or similar options )

 

Next run the wireless setup wizard again

 

Turn on the printer, if it is not already turned on.

On the printer control panel, touch the Wireless icon .

The Wireless Summary screen displays.

Touch Settings, and then touch Wireless Setup Wizard.

Follow the instructions on the control panel to connect the printer to your wireless network.

Print a Network Test Page and let me know how it goes

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.