My hp printer is unable to connect to new wifi

[Prashantika]

Need help in connecting to the wifi to hp smart tank 580-590 series printer.

[Max3Aj]

Hi @Prashantika, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

To connect your HP Smart Tank 580-590 series printer to a new Wi-Fi network, follow these steps:

Method 1: Using HP Smart App (Recommended)

Reset Wi-Fi Settings on Printer

• Press and hold the Wi-Fi button (🛜) and the Cancel button (⛔) together for 5 seconds until the Wi-Fi light starts blinking.
• This puts the printer into Wi-Fi setup mode.

Install or Open HP Smart App

• Download and install HP Smart on your Windows, Mac, Android, or iOS device.
• Ensure your computer or mobile is connected to the new Wi-Fi network.

Add the Printer to HP Smart App

• Open HP Smart and click "+" to add a new printer.
• Select your printer from the list (it should be in setup mode).
• Follow the on-screen instructions to enter the Wi-Fi details and connect the printer.

Method 2: Manual Wi-Fi Connection Using WPS

If your router has a WPS button, you can connect using this method:

1. Press the WPS button on your router (hold for 3-5 seconds).
2. Press and hold the Wi-Fi button (🛜) on the printer for about 5 seconds until it starts blinking.
3. Wait for 2-3 minutes until the printer connects to the Wi-Fi.
4. Once connected, the Wi-Fi light should turn solid blue.

Method 3: Using Embedded Web Server (EWS)

Find the Printer’s IP Address:

• Print a Network Configuration Page by pressing and holding the Information (ℹ️) button until all buttons light up, then press the Information (ℹ️) and Cancel (⛔) buttons together.
• Look for the IP Address under "Wireless" or "Network".

Access the Printer’s Web Interface:

• Open a browser and enter the IP Address in the address bar.
• Go to Wireless Settings > Wireless Setup Wizard.
• Select your new Wi-Fi network and enter the password.

 

• Ensure your router’s 2.4GHz Wi-Fi is enabled (This printer only supports 2.4GHz connection)

You may also refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support