My iPhone can’t find my envy printer which is on line but it’s telling me it’s not?!

[X1AEV]

Normally just prints straight away! 

[Kumar0307]

@X1AEV, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from your iOS device. Have you used the AirPrint option to print and check if it works?

Refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Check if the HP Smart app is up to date. You may go to the App Store and check for updates.

Also, check for updates of the iOS device. 

• Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

• Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Hope this helps! Let me know how it goes. 

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