My new 8010 is set up but won’t print from my hp laptop

[Cigs]

Hp 8010 prints configuration page but will not print from laptop

[Raj_05]

Hi @Cigs,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 8010 printer can print a configuration page but won't print from your laptop, there could be several reasons for this issue. Here are some troubleshooting steps you can try.

• Check Printer Connection: Ensure that your printer is properly connected to your laptop via USB cable, Ethernet cable, or Wi-Fi network, depending on the connection type. Sometimes, loose or faulty connections can prevent printing.
• Printer Drivers: Make sure that you have installed the correct printer drivers on your laptop. You can download the latest drivers from the HP website specific to your printer model. Outdated or corrupted drivers can cause printing problems.
• Printer Settings: Check the printer settings on your laptop to ensure that the correct printer is selected as the default printer. Sometimes, your laptop might be trying to send print jobs to a different printer.
• Printer Queue: Clear any print jobs stuck in the printer queue. Sometimes, print jobs can get stuck in the queue and prevent new jobs from printing.
• Restart Devices: Try restarting both your laptop and the printer. This can often resolve temporary communication issues between the devices.
• Firewall/Antivirus: Check if your firewall or antivirus software is blocking communication between your laptop and the printer. Temporarily disable these programs and see if you can print.
• Printer Firmware: Ensure that your printer has the latest firmware installed. Firmware updates can often resolve compatibility issues and improve printer functionality.
• Test Print from Another Device: Try printing from another device, such as a smartphone or another computer, to see if the issue is specific to your laptop or if it affects multiple devices.
• Network Configuration: If your printer is connected over a network, check the network settings to ensure that the printer is connected to the same network as your laptop.

By following these steps, you should be able to diagnose and resolve the issue preventing your HP 8010 printer from printing from your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support