My new OfficeJet 8024e displays and IP address consisting of both letters and numbers. I need an al

[R-Ramage]

Officejet 8024e

[Rainbow23]

Hi @R-Ramage,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Complete issue in detail.
- Operating system installed on the computer.
- Connection method - USB, physical LAN, or wireless?
- If possible, get back to us with the snapshot of the issue.

Take care and have a great day ahead.

[R-Ramage]

Thank you for your offer of help.  I no longer need an all number ID number: I later looked more closely and found it.  It does not however enable my PC to find the printer.

Windows 10 Pro, ver 21H2, installed 13/03/21.

Wireless connection

The day before I installed and HP 3830 that I had had unused as a reserve, found that it lacks automatic duplex so  bout an 8024e.  I installed the 3830 wireless using  123.hp.com which was easy ad took between 1/4 and 1/2 hour.  When initially I could not find the 8024's ID I saw on hte printer's screen that i connection could be made from printer and tried, but my PC did not recognise the printer.  I tried to clear that by reverting the printer to factory settings.  That follows is part of the detailed notes that I then I started to take.

Apologies is this is more that you bargained for.  It is is more that A two miute job, please say so ad I'll get a techie in when, tomorrow, hte New Year holiday will be over.

Roderick

123.hp.com

Set up your HP printer

officejet pro 8024e

Or continue with computer.  Install HP Smart.  MS store. Open.

Setting – nothing relevant.

Found and clicked Add/Setup a Printer.

Searching for printers.  No printers found.  Clicked add using IP address.

No printers found. ... If the printer is already connected to a network, make sure your computer is on the same network as the printer.  This is the same message tht I was given yesterday afternoon.

Search again.

Turn on Bluetooth or Wi-Fi

PC Settings, network and internet

Network 3 connected.  So?

To printers.  Clicked Add a printer.  Found HP=Setup<48_OfficeJet Pro 8020 Printer.  Clicked it.  Then add device.  Windows doesn’t have a network profile for this device. Close.

10:02 click Close.

Back to Internet.  On the yellow/orange scheme that wanted me to use mobile device, clicked Officejet and back to familiar blue screen with box for ID printer name

OfficeJet 8024

Back to Install HP Smart.

Turn on Bluetooth or Wi-Fi.

PC settings.  Nothing obvious on home page.  Search Wi-fi.  No results.  Clicked devices for Bluetooth.

Clicked B~ device. Choose kind of device.  Three categories none of which does but any of wich micht include printer. .  Clicked the first, B~.  On this Windows device, turn on B~.  Clicked help.  Cancel

Bing.  Windows 10 turn on Bluetooth.

Turn Bluetooth on or off

• Here's how to turn Bluetooth on or off in Windows 10:

1

Select the Start Windows logo Start button button, then select Settings Gear-shaped Settings icon > Devices > Bluetooth & other devices.

2

Select the Bluetooth switch to turn it On or Off as desired.

• Note: The Bluetooth switch only appears on your system when Windows detects a Bluetooth adapter.

At 2, there is no On/Off swich/

Bing  HP 8024 set up with ID address UK

HP feedback

1 *

set-up

Complete failure over three days;  Pc declines HP 8024's ID address for want of a network or because printer already on a network.  On previous HP printer it took about 20 minutes.

roderick@copehale.net, roderick.ramage@law-office.co,uk

10@30 gave up.

[Rainbow23]

Hi @R-Ramage,

I see that you are facing printer setup issues with your HP Officejet All-In-One Printer.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document. (Click on the word document to open the web page).

Install the drivers by following the steps from this document. (Click on the word document to open the web page).

Let me know if this helps.
Take care and have a great day ahead.

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