My office jet 8710 suddenly won’t print. I’m able to print a Printer Status Report and that’s it.

[Jackie77771]

I am able to print a Printer Status Report but nothing else. The printer is online. I can see a wireless job show up in the printer queue but it won’t print. It just says “printing” and keeps spinning but it never prints. I do have non hp cartridges in, but they are the same cartridges that were in when it was working. I’ve tried to substitute the same brand cartridge and it says “the printer has blocked the cartridge” since it doesn’t have a chip. 

[Nal_NR]

Hi @Jackie77771,

Welcome to the HP Support Community

I'd like to help!

Hp always recommends using HP genuine ink cartridges. 

Please follow this document and see how it goes. If that does not help,

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Jackie77771,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!