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‎03-23-2022 10:21 AM - last edited on ‎03-25-2022 11:12 AM by Retired

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 11

Hi, I bought a new laptop running windows 11. I connected my office jet 4650 to the laptop initially with no problem. Now, a few days later the printer is off line and I can't reconnect it. I have restored network connections and attempted the fix the virtual assistant recommended and still it won't connect. Any help is greatly appreciated!

 

Thanks!

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2022 09:33 AM

HP Recommended

Hi@lakeshow33,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Wi-Fi issues with the HP OfficeJet 4650 All-In-One Printer.

 

I have a few recommendations 

  • First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
  • Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
  • For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-26-2022 09:33 AM

HP Recommended

Hi@lakeshow33,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Wi-Fi issues with the HP OfficeJet 4650 All-In-One Printer.

 

I have a few recommendations 

  • First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
  • Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
  • For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-27-2022 08:42 AM

HP Recommended

Has anyone figured out an answer to this? It’s been a week since I’ve been able to connect my OfficeJet Pro 9025 to wireless network and the customer support has been non-existent. There are tons of posters with the same problem so it seems to be an issue on HP’s end. 

Was this reply helpful? Yes No

‎03-28-2022 10:45 AM

HP Recommended

Thank you for your assistance!

Was this reply helpful? Yes No

‎03-29-2022 09:47 AM

HP Recommended

Hi@lakeshow33,

 

Thank you for responding, I appreciate your time and effort.

 

Good to know that the issue is resolved. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

Was this reply helpful? Yes No
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