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‎05-29-2024 02:34 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

My phone and printer won't connect even though they both show they are working. 

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1 person had the same question
1 REPLY 1

‎05-31-2024 11:04 AM

HP Recommended

Hi @Sdenison ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your phone and printer are both showing they are working but still won't connect, here are a few troubleshooting steps you can try:

 

  • Check Wi-Fi Connection: Ensure both your phone and printer are connected to the same Wi-Fi network. Sometimes devices can be connected to different networks, causing connectivity issues.
  • Restart Devices: Turn off both your phone and printer, then turn them back on. Sometimes a simple restart can fix connectivity issues.
  • Update Firmware/Software: Make sure both your phone and printer have the latest firmware or software updates installed. Outdated software can sometimes cause compatibility issues. Update the firmware on an HP printer 
  • Forget Network: On your phone, forget the Wi-Fi network you're connected to, then reconnect to it. This can sometimes resolve connection problems.
  • Reset Printer Network Settings: If the printer has a built-in network connection, you can try resetting its network settings to default and then reconnecting it to your Wi-Fi network.
  • Printer App: If your printer has a dedicated mobile app, try using it to connect your phone to the printer. These apps often provide additional troubleshooting options and can make the connection process easier.
  • Check Printer Settings: Ensure that the printer's wireless settings are configured correctly. You may need to consult the printer's manual for instructions on how to do this.
  • Firewall/Antivirus: Sometimes firewall or antivirus settings on your phone or printer can block connections. Check these settings and adjust them if necessary.

 

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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