My phone can’t connect to my printer

[JamieSwint11]

My h phone won’t connect mu printer even though I’m sitting tight next to it snd theyre both connected to thr same  Wi-Fi 

[zoey7886]

@JamieSwint11, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Phone to Printer Connectivity! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your phone is unable to connect to your printer despite being on the same Wi-Fi network, try the following steps:

Verify Wi-Fi Connection:

• Ensure both the phone and printer are connected to the same Wi-Fi network.
• Check if the Wi-Fi connection is stable and working properly.

Restart Devices:

• Turn off both your phone and printer, wait for a few minutes, and then turn them back on.
• This can sometimes resolve connectivity issues.

Check Printer Settings:

• Ensure that the printer is set up properly and is ready for connection. Consult the printer's user guide to confirm the setup.
• Some printers might require enabling specific services or features to connect with a phone.

Reconfigure Printer Wi-Fi:

• If the initial Wi-Fi setup was not completed correctly, you may need to reconfigure the Wi-Fi connection on the printer. Make sure to follow the specific instructions in the printer’s user manual.

Printer App:

• Use the official printer app provided by the manufacturer. For HP printers, download the HP Smart app from the app store and follow the steps to connect your phone to the printer.

Network Configuration:

• Check if there are any network configurations or firewall settings that may be preventing the phone from connecting to the printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,