My priner just shows an orange light and won't connect to my laptop

[Carla12345]

Hello community,

I have this Envy 600 printer that won't connect to the wifi or my laptop and on my laptop says that is out of connection when its clearly turned on. The only thing it does is turn on and show this steady orange/ orange and white bar on the led line on top of where the paper gets printed.

I'm not sure what to do as I just turned it on after ages and now it won't connect to my new wifi or my laptop and I really need to print some documents.

Thank you so much for any help.

[Dragon-Fur]

@Carla12345 

Reference

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

Unfortunately, the amber light by itself does not include all the information.  The document suggests that there should be an error number or other information to help narrow down the type of error.

?

Regardless, if you cannot see an error or a definition of what the printer is trying to tell you, carry on...

Your Comments:

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@Carla12345 wrote:

Product: HP ENVY 6020e All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

Hello community,

I have this Envy 600 printer that won't connect to the wifi or my laptop and on my laptop says that is out of connection when its clearly turned on. The only thing it does is turn on and show this steady orange/ orange and white bar on the led line on top of where the paper gets printed.

I'm not sure what to do as I just turned it on after ages and now it won't connect to my new wifi or my laptop and I really need to print some documents.

---

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If the printer had been switched OFF for a period of time ---

• If the printer were switched Off for too long, the ink cartridges might dry up and have to be replaced.  What?  "Sleeping" printer can switch on and take care of self-maintenance -- OFF printer cannot take care of itself.

Video

 HP Envy 6055 | HP Envy 6055e |HP Envy Pro 6455 | HP Envy 6455e Replacing install ink cartridges

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If the Wireless Network changed ---

• If the printer is not connecting, it might be because you changed the wireless connection -- perhaps you moved the printer, you purchased a new router, or you changed your Internet / Wireless service company.

If the printer will not connect to your (new) Wi-Fi,

If the printer thinks it is still connected to your old / previous Wi-Fi,

1. Restore the printer's Network Defaults
2. Connect to the new Wi-Fi service

Videos

 HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer: Reset Wireless to defaults

 HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

If you need to do so,

Uninstall the Printer Software from your computer in Programs and Features.

Restart the computer and log it

Next,

Video explains how to (re)install the printer software

 HP Envy 6055 | HP Envy Pro 6455: Download & Install HP Full solution software on Win 10 Computer

Additional Information

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - iPv4

EWS_9025_Network_IPv4_Configuration_3

Example - EWS - iPv4 - SSID network

EWS_9025_Network_Wireless_IPv4_Advanced_2

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=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

User Guide - HP ENVY 6000e All-in-One series

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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