My printer always say device not available

[Molopiose]

I have a new WiFi and my printer (a Hp Envy Photo 6200)  apparently doesn't want to connect to it. I have try restarting the printer but it won't work

 

[Kuroi_Kenshi]

Hi @Molopiose,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reconnect to the Wi-Fi Network:

• On the printer's control panel, go to the wireless settings.
• Select your new Wi-Fi network and enter the password to connect.

Reset Network Settings:

• On the printer, reset the network settings to clear any old configurations:
  • Go to the printer's control panel menu.
  • Navigate to Setup, then Network Setup, and choose Restore Network Settings.
  • Confirm the action to reset the network settings and try reconnecting.

Check Printer's IP Address:

• Ensure that the printer obtains a new IP address from the router. You can check the IP address from the printer menu or by printing a network configuration page.

Update Printer Firmware:

• Check for any firmware updates for your printer, as updates might include network compatibility improvements. Visit the HP Support website to download and apply any available updates.

Run HP Print and Scan Doctor:

• Download the HP Print and Scan Doctor tool. This tool can help diagnose issues and configure network settings for your printer.

Ensure Router Compatibility:

• Make sure your router’s settings such as band (2.4GHz/5GHz) are compatible with the printer’s capabilities, as some printers can only connect to the 2.4GHz band.

Firewall/Antivirus Settings:

• Check that firewall or antivirus software on your computer isn't blocking the printer's connection.

Manual IP Configuration:

• If your printer is unable to automatically connect, try manually entering the router’s IP settings into the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Molopiose]

I have tried those but it doesn't and now in wireless report is say that the wireless radio is not functioning

 

[zoey7886]

@Molopiose, 

@Kuroi_Kenshi is unavailable right now, but I'm here and I'd love to help you!

If your HP ENVY Photo 6200 printer's wireless report indicates that the wireless radio is not functioning, follow these steps to troubleshoot the issue:

Restart the Printer:

• Turn off the printer by pressing the Power button.
• Wait for a few seconds, then turn the printer back on.

Check Wireless Status:

• Ensure that the wireless feature on your printer is turned on.
• From the printer's control panel, touch the Wireless icon to check the wireless status. A solid blue light indicates that a wireless connection is established.

Reconfigure Wireless Settings:

• If the wireless was previously configured using a USB wireless networking accessory, verify that it was set up correctly.
• Follow the steps to configure wireless again if needed. You may need to use the Wireless Setup Wizard accessible via the printer's control panel.

Check Network Connection:

• Confirm that your wireless network is functioning properly.
• Ensure that the printer is within range of the Wi-Fi router and there are no obstructions.

Update Printer Firmware:

• Visit HP Software and Driver Downloads to check for any firmware updates for your printer model that may resolve wireless issues.

Reset Wireless Settings:

• You can reset the wireless settings by touching the Wireless icon, navigating to the Settings menu, and selecting "Restore Network Settings."

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,