My printer and computer are both connected to the same router but I cannot get anything to print.

[Mrswigfall]

My printer and computer are both connected to the same router but I cannot get anything to print.

[Hawks_Eye]

Hi @Mrswigfall 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—it's really frustrating when everything looks connected but nothing comes out of the printer. Let’s walk through a few steps to get your HP ENVY Photo 7155 printing again:

📶 Step 1: Confirm wireless connection

• Make sure the printer’s wireless light is solid blue, indicating it’s connected to the network.
• On your computer, check that it’s connected to the same Wi-Fi network as the printer.

🖨️ Step 2: Check printer status on your computer

• Open Control Panel > Devices and Printers.
• Right-click your printer and select See what’s printing.
• If you see “Use Printer Offline” or “Pause Printing” checked, uncheck them.
• Right-click again and choose Set as Default Printer if it’s not already.

🔄 Step 3: Restart everything

• Turn off your printer, computer, and router.
• Wait 60 seconds.
• Turn on the router first, then the printer, and finally your computer.
• Try printing again.

🧰 Step 4: Use HP’s Diagnose & Fix Tool

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

🆕 Step 5: Update printer drivers and firmware

• Visit the HP ENVY Photo 7155 support page and install the latest drivers and firmware for your printer.

If it still won’t print, let me know if there’s an error message or if the job just vanishes from the queue—I’ll help you dig deeper. We’ll get this sorted! 💪

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye