My printer can't find my wifi network

[JacksonW0523]

I have an HP ENVY 4520 printer and it can't seem to find my wifi network. When I click on the network icon, it says IP not connected. I go to wireless setup wizard but my wifi network isn't listed. I clicked on enter new network but it says, Network not found. 

[sandytechy20]

@JacksonW0523

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, follow these steps to fix the issue.

NOTE: The printer only supports connections using 2.4GHz, check if you have set the router bandwidth to 2.4GHz

Meanwhile:-

Restore my HP Envy 4520 to factory settings

1. From the screen on your printer, navigate to Setup.
2. Tap Tools.
3. Tap Restore Defaults.
4. Tap Yes.
5. The printer will restart.
6. Once restarted, your printer will have been reset to factory default settings.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard.

4. Follow the display instructions to complete the setup.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JacksonW0523]

Thank you for the response but I still don't see my network name in the list. I tried manually entering the network but it says no network found. Also I live in an apartment and the wifi router is in my landlord's place downstairs. Maybe that has something to do with the issue?

[sandytechy20 · Accepted solution]

@JacksonW0523

Yes, make sure the bandwidth of the router is set to 2.4GHz and check if you can connect.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JacksonW0523]

My landlord said it is. His router is able to provide wifi for our whole building so I would assume it is set to at least 2.4GHz.

[JacksonW0523]

It works now. I am not sure why but now it was able to find the wifi network and connect to it. Thanks for the help!

[sandytechy20]

@JacksonW0523

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.