My printer continues to have a red light above the web services icon

[Andrea7456]

Hpdeskjet 3755

[Kuroi_Kenshi]

Hi @Andrea7456,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's error light!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart Everything (Soft Reset)

Turn off the printer

Unplug your Wi-Fi router for 30 seconds and plug it back in

Turn the printer back on once the Wi-Fi is fully restored

Sometimes a simple reset fixes sync issues 💁‍♀️

2. Check Internet Connection

Make sure your printer is connected to the correct Wi-Fi (not guest network or mobile hotspot)

On the printer, press the Wi-Fi and Information button together to print a Network Configuration Page

Look for Connection Status: Connected

If not connected:

Press and hold Wi-Fi + Cancel buttons for 3 sec to reset network settings

Reconnect using HP Smart app

3. Turn Web Services Off & On

On the printer: Press the Information and Web Services buttons together to print the Web Services Info Page

Go to the IP address listed on that page in your browser (printer’s Embedded Web Server)

Disable Web Services

Wait 30 seconds, then re-enable Web Services

It’ll refresh the printer’s sync with HP’s servers.

4. Update Firmware

Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,