My printer does not connect to the app

[DarleneD25]

My printer is connected to the wifi but I can not connect my cellphone to the HP Smart

[Nal_NR]

Hi @DarleneD25,

Welcome to the HP Support Community. 

I'd be happy to help you! 

What is the current version OS you are using on your phone?

If your printer is connected to Wi-Fi but you cannot connect your cellphone to the HP Smart app, here are some steps to troubleshoot and resolve the issue:

1. Ensure Printer and Phone are on the Same Network

1. Check Wi-Fi Connection: Make sure both your printer and your phone are connected to the same Wi-Fi network.
2. Network Settings: Double-check the Wi-Fi network settings on both devices to ensure they match.

2. Restart Devices

1. Restart Printer: Turn off the printer, wait for 30 seconds, and then turn it back on.
2. Restart Phone: Restart your phone to refresh the network connections.
3. Restart Router: If possible, restart your Wi-Fi router to clear any network issues.

3. Update the HP Smart App

1. Check for Updates: Go to the app store on your phone and check for updates for the HP Smart app. Make sure you have the latest version installed.

4. Reinstall the HP Smart App

1. Uninstall the App: Uninstall the HP Smart app from your phone.
2. Reinstall the App: Go to the app store, search for HP Smart, and reinstall the app.

5. Reconfigure Wi-Fi on the Printer

1. Printer Control Panel: On the printer’s control panel, navigate to the Network or Wireless settings.
2. Reconfigure Wi-Fi: Select Wireless Setup Wizard (or a similar option) and follow the prompts to reconnect the printer to your Wi-Fi network.

Kindly find the next steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @DarleneD25,

Please find the next steps below. 

6. Add Printer to HP Smart App

1. Open HP Smart App: Open the HP Smart app on your phone.
2. Add Printer: Tap the + (plus) sign to add a new printer.
3. Follow Instructions: Follow the on-screen instructions to add your printer. The app should automatically detect printers on the same Wi-Fi network.

7. Check Firewall/Antivirus Settings

1. Firewall Settings: Ensure that your firewall or antivirus software is not blocking the HP Smart app or printer communication.
2. Temporary Disable: Temporarily disable any firewall or antivirus software to see if it resolves the issue.

8. Reset Network Settings on Printer

1. Reset Network Settings: On the printer control panel, navigate to Settings > Network Settings > Restore Network Defaults (or similar option) to reset the network settings.
2. Reconfigure Wi-Fi: After resetting, reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

9. Check for Firmware Updates

1. Visit HP Support Website: Go to the HP Support website.
2. Search for Your Printer Model: Enter your printer model and check for firmware updates.
3. Install Updates: Follow the instructions to download and install any available firmware updates for your printer.

If the issue persists, it may be a more complex problem. Contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.