My printer doesn’t show on my app and i cant print anything wirelessly

[Ariana91]

My printer doesn’t show on my app and i cant print anything wirelessly. I have been trying since morning, wifi works well but it doesn’t even recognize my printer

[Max3Aj]

@Ariana91, Welcome to the HP Support Community – it’s great to have you here!
 

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.
I understand you're unable to see your printer in the HP Smart app and can't print wirelessly, even though your Wi-Fi is working fine. Let's walk through some steps to get your printer reconnected and working again.

Check Printer Wi-Fi Connection

Make sure your printer is connected to the same Wi-Fi network as your phone or computer:

• On the printer control panel, go to Wireless Settings or Network Setup.
• Print a Wireless Network Test Report or Network Configuration Page to confirm connection.
• If not connected, use the Wireless Setup Wizard to reconnect.

Reset Network Settings on Printer

If the printer isn’t showing up at all, reset its network settings:

• On most HP printers:
  Go to Settings > Network Settings > Restore Network Defaults.
• Then, reconnect using the Wireless Setup Wizard.

Reinstall HP Smart App

Sometimes the app needs a refresh:

• Uninstall and reinstall the HP Smart app from the App Store or Google Play. HP Smart
• Open the app and tap “+” to add your printer again.

Assign a Static IP (Advanced)

If the printer keeps disappearing, assigning a static IP can help:

• Access your router’s admin page.
• Reserve an IP address for your printer’s MAC address.
• Re-add the printer using that IP in HP Smart.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support