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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

HP 6970 printer has a blue light indicated connected to network, but laptop indicates that printer is offline.  Can't stay connected consistently after resetting/powering off and on the router...have updated drivers and re powered all devices, problem persists.

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