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‎06-16-2026 07:04 AM

HP Recommended

My HO Envy 6100e has stopped working

Category:
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1 REPLY 1

‎06-17-2026 09:00 AM

HP Recommended

Hi @Maxwell01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be happy to help with your HP ENVY 6100e, but could you please tell us a little more about what exactly has stopped working?
 

For example:

  • Does the printer power on?
  • Are you seeing any error messages on the printer, HP app, or computer?
  • Is the printer not printing?
  • Is it unable to connect to Wi-Fi?
  • Is it showing as offline?
  • Are any lights blinking on the printer? If so, which ones?
     

As a basic first step, please try the following:

  1. Turn the printer on.
  2. Disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait 60 seconds.
  5. Plug the power cord directly back into a wall outlet.
  6. Reconnect the power cord to the printer and turn it on.

If the printer powers on, please also check whether it is connected to your Wi-Fi network and whether it appears online in the HP app.
 

Please let us know:

  • What happens when you try to print?
  • Any error messages you receive.
  • Whether the printer powers on normally.
  • If possible, share a photo of the printer lights or error message.

With a few more details, we'll be able to provide the most appropriate troubleshooting steps.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


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