My printer is a HP Office Jet 4655, 3 yr old, connected to desktop PC via USB. Printer now dead to a

[Joe9303]

My HP Officejet 4655 suddenly won't accept any commands. Power ok, connected to Desktop via USB. Front window of printer is illuminated put no info.. 

[Anand_Andy]

Hi @Joe9303,

Welcome to the HP Support Community

I'd like to help!

I understand that your HP Officejet printer 4655 is not working. Request you to follow the below troubleshooting steps to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.
• Once the printer is in Idle state, try to make a copy and test.

Hope this helps! Keep me posted. 

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