My printer is always saying it is offline I have tried everything!

[Jess16071]

Hp envy printer 6032 always offline, then will print one item then offline and nothing I do helps!

[zoey7886]

@Jess16071, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 6032 Printer Offline Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are several steps you can take to troubleshoot and resolve offline issues with your HP Envy 6032 printer:

1. Check for Error Messages:

• Ensure there are no error messages on your printer software. Follow any onscreen instructions to resolve these errors.

2. Connectivity Issues:

• If connected through USB, disconnect and reconnect the cable.
• If connected wirelessly, ensure the wireless connection is functioning correctly.

3. Verify Printer Status:

• Ensure your printer is not paused or offline by checking through your computer's printer settings.

Windows:

• Click the Start menu and select Devices and Printers.
• Right-click your printer icon and choose See what's printing.
• Ensure there are no check marks next to Pause Printing or Use Printer Offline.

Mac OS X:

• Open System Preferences and click Printers & Scanners.
• Click Open Print Queue and verify no print jobs are paused.

4. Set as Default Printer:

• Make sure your HP Envy 6032 is set as the default printer.

Windows:

• From Devices and Printers, right-click your printer and select Set as Default Printer.

5. Restart the Print Spooler:

• You can try restarting the print spooler service.

Windows 10:

• Click Start, and type Services.
• Double-click Services, then find and right-click Print Spooler, and choose Restart.

6. Clear the Print Queue:

• Ensure that the print queue is empty before trying to print again.

7. Restart Devices:

• Restart your printer, computer, and router to refresh any network settings.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,