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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Welcome to the HP English Community --
Depending on your printer model, whether you have other (mobile) devices connected to the printer, the application you are using, and whether you have HP+ service enabled, the following explains the "Green Cloud" status icon.
HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
Section - Fix scan issues for network-connected printers (HP Smart app)
Step 3 - Check the printer status in the HP Smart app
Sample - HP Smart - Connection Status
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If you have not done so,
Check / Update >>
Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
What else?
Open application HP Smart (Windows)
Select Help and Support
Scroll down –
Open and read section(s) – For example,
HP+
HP Smart Advance
Print Anywhere
Print Anywhere Online Support
Note
Onboard In-Application help
Subjects, topics, and articles are likely to change over time --
Adjust your search for information accordingly.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
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