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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer

Hi, 

I need help resetting my WiFi but my printer is locked with a password. We don’t have that password. Is there a way to get around this to unlock it so we can correct the WiFi issue?

Thank you!

1 REPLY 1
HP Recommended

Still need help getting my printer up and running since getting a new WiFi system. Can anyone help with resetting it so I can set up my new WiFi credentials? It is saying it is locked with a password we never set up. Thank you!

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